Zacks Investment Research upgraded shares of Mattersight (NASDAQ:MATR) from a sell rating to a hold rating in a report issued on Wednesday, January 3rd.

According to Zacks, “Mattersight Corporation, formerly known as eLoyalty Corporation, operates as an enterprise analytics service provider. The Company’s Behavioral Analytics service captures, analyzes, and creates insight from unstructured conversations, emails, employee desktop activity, and customer data. Services offered by the Company is applicable in improving call center performance, increase customer satisfaction and customer retention, reduce fraud, and streamline back office operations. Mattersight Corporation is based in Lake Forest, Illinois. “

Shares of Mattersight (MATR) opened at $2.85 on Wednesday. The company has a current ratio of 1.35, a quick ratio of 1.35 and a debt-to-equity ratio of -2.61. The company has a market cap of $93.29, a P/E ratio of -4.45 and a beta of -0.13. Mattersight has a fifty-two week low of $2.10 and a fifty-two week high of $4.05.

Mattersight (NASDAQ:MATR) last posted its earnings results on Tuesday, November 7th. The software maker reported ($0.10) earnings per share (EPS) for the quarter, beating the Zacks’ consensus estimate of ($0.14) by $0.04. The business had revenue of $11.34 million during the quarter, compared to analyst estimates of $11.51 million. analysts anticipate that Mattersight will post -0.59 EPS for the current year.

Institutional investors have recently modified their holdings of the company. Northern Trust Corp lifted its stake in shares of Mattersight by 4.2% in the second quarter. Northern Trust Corp now owns 40,827 shares of the software maker’s stock worth $104,000 after buying an additional 1,628 shares during the last quarter. B. Riley Financial Inc. acquired a new stake in shares of Mattersight in the third quarter worth $138,000. Russell Investments Group Ltd. increased its position in Mattersight by 24.7% during the second quarter. Russell Investments Group Ltd. now owns 421,500 shares of the software maker’s stock worth $1,075,000 after acquiring an additional 83,500 shares during the period. Penn Capital Management Co. Inc. increased its position in Mattersight by 9.4% during the second quarter. Penn Capital Management Co. Inc. now owns 1,072,141 shares of the software maker’s stock worth $2,734,000 after acquiring an additional 91,811 shares during the period. Finally, Boston Partners increased its position in Mattersight by 45.6% during the third quarter. Boston Partners now owns 1,184,317 shares of the software maker’s stock worth $3,316,000 after acquiring an additional 370,917 shares during the period. Institutional investors and hedge funds own 36.37% of the company’s stock.

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Mattersight Company Profile

Mattersight Corporation offers behavioral analytics and provides personality-based software products. The Company uses various applications, including predictive behavioral routing, performance management, quality assurance and predictive analytics (collectively, Behavioral Analytics) to analyze and predict customer behavior based on the language exchanged between agents and customers during brand interactions.

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