A Skype outage has sparked outrage around the world, as users are unable to access many of the service’s features. Skype is a popular messaging app that provides Internet-calling, video and text service to users. Nearly 300 million people around the world use Skype to connect with family, friends, and business colleagues.

Users have reported being unable to log into Skype, change their status, or make calls through the service. People that have attempted to sign in to the service have reported being stuck on a loading screen for a few minutes until a message is displayed that the user cannot connect to the service. Those users that have been able to access the service have found themselves listed as offline.

Other users have had problems with contact-list management and updating forum pages. Some messages in group chats aren’t being delivered, but users can still send text chats to their contacts. The timeframe for fixing the issues remains unclear.

Twitter and Facebook began posting complaints from Skype users at about 2 a.m. Eastern time. Initial reports have claimed that the Skype outage is affecting users worldwide, including in the U.S., the U.K., Australia, Japan, Hong Kong, and Ukraine. Details on the geographic scope of the problem have not been provided. It is unknown how many users have been affected by the Skype outage.

Microsoft confirmed that Skype users are experiencing several technical issues. Microsoft has said that the company has “detected an issue with the status settings of Skype,” and is working to fix the issue as quickly as possible. The message continues on to say, “Please accept our apologies for any inconvenience caused while we get this resolved.” A similar statement has been posted to Skype’s Twitter feed and Facebook page.

Several days ago, the Skype team announced several updates to the service, including the ability to make voice and video calls without needing to install a plugin on Microsoft Edge. The update allows users to run real-time audio and video communications apps on top of the new browser. It is unknown whether the updates have anything to do with the current outage.

Microsoft bought Skype in 2011 for $8.5 billion. In August, Skype users encountered Adobe Flash Player error screens when attempting to use the platform. Instant messaging issues also hit the service this year, with sent messages showing as undelivered for extended periods of time.

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